Mask-Mart Shipping Policy
US Domestic Service Only
Shipment processing time
All orders are processed within 24 hours of receipt of order, with the exception of Sunday and US holidays, when USPS is closed. You will receive an email notification when your order is processed, including your tracking number. All orders are shipped USPS, unless other arrangements are made directly with Mask-Mart.
We intend for you to receive your order within 3-5 business days, per USPS policy, but we cannot guarantee the date your order will arrive. Unfortunately, due to Covid-19, shipping delays are very common. We apologize for any inconvenience you may experience.
If you absolutely need your order to be delivered within a specific period of time, please reach out to us, and we will discuss guaranteed shipping options, at an additional charge.
Shipment confirmation and order tracking
All orders are processed within 24 hours of receipt of order, with the exception of Sunday and US holidays, when USPS is closed. You will receive an email notification when your order is processed, including your tracking number.
Customs, duties, and taxes
Mask-Mart, LLCships only within the U.S. Should you choose to order for a relative or friend in another country, you must first have the shipment delivered to your personal address. It will then be up to you to ship to alternate countries. Mask-Mart, LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Damages
Mask-Mart is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Returns Policy
We guarantee 100% satisfaction. Should you be dissatisfied for any reason, please contact us at info@mask-mart.com. We will immediately address your concern and either send you a replacement mask, at our cost, or refund your money.
For more information, email info@mask-mart.com or call (888) 502-6102. We are committed to your complete satisfaction.
